Shipping & Returns

Shipping Policy

Thank you for choosing BAT (Best All Traders) for your shopping needs. Our goal is to deliver your orders efficiently and promptly. Please take a moment to review our shipping policy for both domestic (United Kingdom) and international orders.

Domestic Shipping (United Kingdom):

Delivery Time: We strive to process and dispatch domestic orders within 1 to 2 business days. The estimated delivery time within the United Kingdom is generally between 3 to 5 business days from the date of dispatch.
Shipping Rates: We offer competitive shipping rates for domestic orders. The shipping cost will be calculated based on the weight, size, and destination of your order during the checkout process.
Courier Partners: To ensure secure and reliable delivery, we work with trusted courier partners.
Order Tracking: Once your order is dispatched, we will provide you with a tracking link through a confirmation email. This link will allow you to monitor the status of your shipment in real-time.
Delivery Attempts: If a delivery attempt is unsuccessful, the courier will leave a notice with further instructions for redelivery or package pickup from a designated location.

International Shipping:

Eligible Destinations: We are delighted to offer international shipping to customers worldwide.
Delivery Time: International delivery times may vary based on your location and customs processing. On average, international orders can take between 7 to 21 business days to arrive from the date of dispatch.
Shipping Rates: The shipping cost for international orders will be calculated based on the weight, size, and destination of your order during the checkout process.
Order Tracking: Similar to domestic orders, international orders will receive a confirmation email with a tracking link to keep you updated on your package's journey.
Customs and Import Regulations: Please be aware that customs regulations and import duties may vary from country to country. Any additional fees or delays caused by customs processing are beyond our control.

Please note that the shipping rates mentioned above are subject to change, and the current rates applicable to your order will be displayed during the checkout process.

If you have any further questions or need assistance regarding shipping, feel free to contact our customer support team. We are here to ensure your shopping experience with BAT is smooth and enjoyable.

Return & Exchange Policy

Domestic Returns & Exchanges (United Kingdom):

Eligibility: You may initiate a return or exchange for any product within 30 days from the date of delivery for domestic orders.
Condition of the Item: To be eligible for a return or exchange, the product must be in its original condition, unopened, unused, and with all its original packaging and accessories intact.
Return Process: If you wish to return or exchange an item, please contact our customer support team to initiate the process. Our team will guide you through the necessary steps and provide you with a return shipping label (for returns only) to send the product back to us.
Return Shipping Costs: For returns, the cost of return shipping will be your responsibility unless the return is due to an error on our part (e.g., damaged or defective item).
Refund or Exchange: Once we receive the returned product and verify its condition, we will process your refund or exchange promptly.

International Returns & Exchanges:

Eligibility: International orders are also eligible for returns and exchanges within 30 days from the date of delivery.
Condition of the Item: To be eligible for a return or exchange, the product must be in its original condition, unopened, unused, and with all its original packaging and accessories intact.
Return Process: For international returns and exchanges, please contact our customer support team to initiate the process. Our team will provide you with the necessary instructions, including return shipping details.
Return Shipping Costs: For international returns, the cost of return shipping will be your responsibility. However, if the return is due to an error on our part (e.g., damaged or defective item), we will bear the return shipping costs.
Refund or Exchange: Once we receive the returned product and verify its condition, we will process your refund or exchange as per your preference.

Exceptions:

Non-Returnable Items: Certain items, such as personalized or hygienic products, may not be eligible for return or exchange for health and safety reasons. Please check the product details or contact our support team for more information.
Final Sale Items: Items marked as "Final Sale" are not eligible for return or exchange.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return or exchange at no additional cost to you.